If this is the case, you have logged into two different accounts as your account is shared between the app and website. An easy way to confirm this is head to your account area on the app and look at your email address and then head to your account area on the website and look at your email address. If they do not match, you have created two accounts. This often happens if you have already created an account with username/email and password and then you login with Apple or Facebook and your Apple or Facebook email address does not match your JSA account email address.
The reason we do not allow you to purchase from the website while you have an active Apple subscription is so that you do not accidentally have two plans running at the same time. Apple manages and controls their subscriptions, so we are unable to refund or cancel them for you. We can only manage subscriptions made with us directly through the website. If you would like to purchase a plan on the website before your Apple subscription has finished, we can reset your membership back to a Trialing Plan so that you are able to make a purchase on the website. However, please know that by doing so, you will lose the subscription you have paid for through Apple. If this is something you are ok with, please send us a message and we can reset your account back to the Trialing Plan.
Yes, the new block will add to the remaining time on your current block
You can cancel at any time, this is not a contract.
Unfortunately, we do not offer this option. We suggest canceling and then resubscribing when you are ready to re-join.
If you subscribed through Apple (In-App Purchase), you must upgrade and downgrade through Apple. If you subscribed through the website, you must upgrade and downgrade through the website. You can upgrade from Standard to Premium instantly. To downgrade from Premium to Standard, you must first wait until your Premium membership has come to an end.